dj999 Privacy Policy
Your personal information is of the highest importance to us. In this policy we explain how your information is collected, stored, and kept secure.
Introduction and Scope
dj999 ("we", "us", or "the platform") operates a safe and fast online gaming service for players in Bangladesh. When you register, log in, play games, or contact us on our website dj999.lat, you are considered to have agreed to the terms of this privacy policy.
The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. This policy applies to all services, products, and digital platforms of dj999.
If you disagree with any part of this policy, please refrain from using our services and contact our support team.
What Information We Collect
We may collect various types of information about you. This information can broadly be divided into two categories — information you provide to us and information collected automatically.
2.1 Information You Provide Directly
During registration, verification, or use of our services, you may provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID (NID) or passport details (for age verification)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically through technical means:
- IP address and device type
- Browser version and operating system
- Session duration and login history
- Gameplay activity and betting history
- Transaction details and amounts
- Information collected through cookies and similar tracking technologies
Minimum Data Collection Principle
We collect only the information that is essential to provide our services. Not collecting unnecessary or excessive information is a core principle of our privacy policy.
Purpose of Data Use
Collected information is used only for specific and legitimate purposes. Below we explain the reasons your information may be used:
3.1 Account Management and Verification
Your personal information is used to create and manage your account, verify your age and identity, and ensure secure login. In accordance with the applicable rules in Bangladesh, dj999 is for users aged 21 and above only.
3.2 Transactions and Financial Services
Financial information is required to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit is ৳300 and the minimum withdrawal is ৳800. All transactions are secured through SSL encryption.
3.3 Customer Service
If you contact our 24/7 live chat support, we use your contact information and account details to help resolve your issue.
3.4 Responsible Gaming
By analysing your gameplay history and transaction data, we can detect unusual activity and help prevent problem gambling. For more details, visit our Responsible Gaming page.
3.5 Platform Development and Security
User data is analysed to prevent fraud and money laundering, ensure cybersecurity, and improve the technical standards of the platform.
3.6 Marketing Communications
With your consent, we may send you information about promotional offers, bonuses, and updates by email. You may opt out of these communications at any time.
Data Sharing with Third Parties
dj999 never sells your personal information to third parties. However, limited information may be shared in the circumstances listed below:
4.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete transactions. This information is used only for the specific transaction.
4.2 Technology and Service Providers
Data necessary for game operation may be shared with game software providers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. All of them adhere to international data protection standards.
4.3 Legal Obligations
We may have a legal obligation to disclose information in accordance with orders from lawful authorities or courts in Bangladesh. In such situations we will provide only the minimum necessary information.
4.4 Fraud Prevention
Information may be shared with relevant authorities in investigations related to money laundering, fraud, or other financial crimes.
Third-Party Websites
If our platform contains links to third-party websites, we are not responsible for the privacy policies of those sites. It is your responsibility to read their own privacy policies before visiting them.
Cookies and Tracking Technologies
We use cookies and similar technologies to make our platform more improved and personalised. Cookies are small text files stored on your device that help us remember your preferences.
5.1 Essential Cookies
These cookies are essential for the basic operation of the platform. They are needed to keep your login session active, verify security, and maintain access to your account. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalised preferences. They make your experience more convenient and comfortable.
5.3 Analytics Cookies
Analytics cookies help us understand which parts of the platform are used most, how users navigate, and where they encounter problems. This information is used to improve the platform.
5.4 Cookie Controls
You can control or block cookies by changing your browser settings. Keep in mind, however, that disabling essential cookies may cause many basic features of the platform to stop working.
Data Security Measures
To ensure the security of your personal and financial information, dj999 follows the highest industry-standard technologies and practices.
6.1 Encryption Technology
All data transmitted on the platform is protected by SSL/TLS encryption. All data transferred between your browser and our servers remains encrypted, making it impossible for third parties to read.
6.2 Access Controls
Your information can only be accessed by authorised staff and only when required for specific tasks. All staff are bound by strict confidentiality agreements.
6.3 Regular Security Audits
Our systems undergo regular security testing and vulnerability assessments. Any security risk is identified and resolved promptly.
6.4 Response to Data Breaches
If your information is accessed without authorisation for any reason, we will notify affected users and the relevant authorities as quickly as possible and take the necessary steps to recover.
SSL Encryption
All data transfers secured with encryption
Access Controls
Access restricted to authorised staff only
Regular Audits
Continuous security testing and assessment
Data Retention Period
We retain your information only for as long as it is needed for the original purpose of collection or as required to meet legal obligations.
7.1 While Your Account Is Active
We retain your information for as long as your account remains active. Even after an account is closed, some information may need to be kept for a specified period due to financial and legal obligations.
7.2 Financial Transaction Records
Records of every financial transaction are retained for an extended period to meet legal and regulatory requirements.
7.3 Deletion Requests
If you wish to close your account and request deletion of your information, please contact our support team. However, some information may be required by law to be retained for a specified period.
Your Rights and Choices
As a registered user of dj999, you have several important rights regarding your own information:
8.1 Right to Access
You may request details of the information we hold about you at any time. We are obliged to provide that information to you within a reasonable time.
8.2 Right to Rectification
If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Keeping accurate information is in the interest of both you and us.
8.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, information required to meet legal obligations may not be possible to delete.
8.4 Right to Opt Out of Marketing Communications
You may stop receiving promotional emails at any time. To do so, email our support team or use the unsubscribe link at the bottom of the email.
8.5 Right to Data Portability
You may request that the information we hold about you be provided in a common format that you can use elsewhere.
To exercise any of the above rights, contact our support team via 24/7 live chat or email.
Protection of Minors
dj999 is strictly for users aged 21 and above only. We do not and will not knowingly collect any information from anyone under the age of 21.
Age verification at registration is a mandatory step. If we become aware that a minor is using our platform, their account will be closed immediately and all associated information will be securely deleted.
If a parent or guardian suspects their child is accessing our platform, please contact us immediately.
Changes to the Privacy Policy
dj999 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you by email or through a notice on the platform.
Continuing to use the platform after changes have been made means you have agreed to the updated privacy policy. It is therefore advisable to check this page from time to time.
The "Last Updated" date is always shown at the top of this policy, from which you can see when the most recent change was made.
Related Policies
We also encourage you to read our full Terms and Conditions and Responsible Gaming guidelines.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our privacy team will process your request as quickly as possible.
Privacy Support
We are always ready to help with any questions about data protection or privacy.
Live Chat: 24/7 support available in English
We typically respond to emails within business days. For urgent matters, please use live chat.