Safe Gaming — For Players 21 and Above

dj999's Responsible
Gaming Commitment

Play within your limits — dj999 provides deposit limits, self-exclusion and expert support to keep you safe.

Why Is Responsible Gaming Important?

Online gaming is a form of entertainment — not a source of income. dj999 believes every player's experience should be safe, balanced and enjoyable. With that goal in mind, we have built a set of controls to help you stay aware of your gaming habits.

Responsible gaming means setting your own budget, monitoring your playing time and knowing when to take a break. Using the tools available on our platform, you can keep your gaming experience under your own control.

Our entire platform is for people aged 21 and above only. If you feel that gaming is having a negative impact on your life, please contact our support team immediately.

Important Warning

  • Never treat gaming as a source of income.
  • Never place bets with borrowed or loaned money.
  • Do not try to chase losses by placing more bets.
  • Do not play when under stress, fatigue or the influence of substances.
  • Never allow minors to use your account.
  • Take an immediate break if you have reached your set limit.

Our Safety Tools

dj999 gives you these dedicated features to help you manage your own gaming habits.

Set Deposit Limits

Decide in advance the maximum amount you can deposit per day, per week or per month. Once a limit is set, reducing it takes effect immediately, but increasing it requires a 24-hour waiting period.

Time Controls and Breaks

Set a time limit for your daily session. Once that time is up, the platform will automatically alert you. You can also activate a "time-out" for 24 hours, 72 hours or 7 days.

Self-Exclusion

You can temporarily close your account for a set period — 1 month, 3 months, 6 months or permanently. Do not attempt to open a new account during this period.

Loss Limit

You can set a limit so that your session stops automatically once you have lost a certain amount. This protects you from excessive losses.

Age Verification

Age verification is mandatory when registering at dj999. Only people aged 21 and above may open an account. We are committed to protecting minors.

24/7 Support

Our Bengali-language live chat team is always ready for any questions or help related to responsible gaming. Everything you share will be kept completely confidential.

Signs of Problem Gambling

If any of the following signs are present in yourself or someone you know, seek help right away.

A tendency to spend more money than your budget allows.
Repeatedly playing in an attempt to recover lost money.
Hiding your gambling from family or friends.
Repeatedly failing in attempts to stop gaming.
Continuing to play even though it is harming your work, studies or social life.
Feeling anxious, restless or irritable when unable to play.
Placing bets with borrowed money or someone else's money.
Staying up late to play for long periods and experiencing sleep problems.

Steps to Get Help

1

Assess Yourself

Think honestly about your gaming habits. Compare them with the signs above and acknowledge your own situation.

2

Set Your Limits

Log in to your dj999 account and set deposit limits, session time limits or loss limits. These will take effect immediately.

3

Activate a Time-Out or Self-Exclusion

If needed, temporarily close your account for a set period. Let us know via live chat and we will act straight away.

4

Seek Expert Help

Talk to family, friends or a mental health professional. You do not have to carry this problem alone.

5

Contact Us

The dj999 support team is available in Bengali 24/7. Contact us via live chat or email — your information will be kept completely confidential.

Deposit and Withdrawal Policy

Staying within financial limits is one of the most important parts of responsible gaming. Below are the limits set on our platform.

৳300

Minimum Deposit

The same limits apply to all payment methods including bKash, Nagad, Rocket, Upay and bank transfer.

৳800

Minimum Withdrawal

Withdrawals are generally processed within 15 minutes to 2 hours.

25x

Bonus Wagering

A 25x wagering requirement must be met before withdrawing up to ৳15,000 from the welcome bonus of up to 200%.

21+

Age Requirement

Only people aged 21 and above may open an account and play at dj999.

Core Principles of Responsible Gaming

Following these principles while playing at dj999 will keep your experience enjoyable and controlled.

Plan Your Budget

Before you start playing, decide how much you can afford to spend. Treat this amount purely as an entertainment budget — not money set aside for rent, food or other essential expenses.

Stick to Time Limits

Do not play for long stretches without a break. Take at least a 10–15 minute break every hour. Avoid playing before bed or during work hours.

Keep Enjoyment Your Main Goal

Gaming is entertainment — wins may come or they may not. Play for the fun of it, not in expectation of winning. If you lose, take a break rather than feeling frustrated.

Safety Advice for Parents

If you have children or teenagers at home, take the following steps to keep them away from online gaming.

Always keep your dj999 account password private.
Make sure you log out from your device, especially on shared devices.
Keep bank card or mobile banking details out of reach of children.
Use parental control software on your devices.
Have open conversations with children about online gaming.
If you suspect a minor has used your account, inform us immediately.

Support Contact

If you feel that gaming is becoming a problem for you or someone close to you, do not hesitate to reach out to us.

Live Chat Support

Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Send us a message on live chat for immediate help with anything related to responsible gaming.

Email Support

To share details or submit a self-exclusion request, email us:
[email protected]
We will respond as quickly as possible.

Read the FAQ

Find answers to common questions about responsible gaming, account limits, withdrawals and more on our FAQ page. Check there for a quick answer.

Keep the fun in control,
play safely

Play responsibly at dj999 — enjoy our cricket, slots and casino games within the limits you set for yourself.

View Casino Cricket Betting Play Slots Read FAQ Go to Homepage

Frequently Asked Questions

Answers to common questions about responsible gaming.

Log in to your dj999 account and go to Account Settings. Under "Responsible Gaming" or "Set Limits" you can set a daily, weekly or monthly deposit limit. If you need help, let us know via live chat.

Once self-exclusion is activated, your account will be locked for the set period. During this time you will not be able to log in, make deposits or place bets. Your account cannot be reactivated before the self-exclusion period ends. For permanent self-exclusion, please contact the support team.

A time-out is a short-term break — from 24 hours up to 7 days. It is meant for taking a brief pause. Self-exclusion is long-term — from 1 month up to permanent. Self-exclusion should be chosen for serious concerns.

No. dj999 strictly follows a 21+ age policy. Age verification is mandatory at registration. If there is any suspicion that a minor is using an account, that account will be closed immediately.

Contact dj999's 24/7 live chat or email [email protected]. Our specially trained team will help you set limits, activate self-exclusion or get the guidance you need. Your identity and information will be kept completely confidential.

Yes. You can opt yourself out of promotional offers and bonuses at any time. Let our support team know and they will stop promotional communications on your account.